how to get a refund from viking cruise

After all, this too shall eventually pass. We paid $1325. They charged us 846.00 each to get a plane ticket. Viking was threatening to leave us in Iceland. I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). Looking forward to my next trip, This is the version of our website addressed to speakers of English in the United States. Vrbo took my $1,270! And heres a 2015 case involving United frequent flier points. . 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. :) Then just continue with GCT if we like them as much as we expect to. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. Is my warranty dead, too? She sent them a brief email outlining her grievances. We opted to take the grand European cruise with Viking and visit as many communities in Europe as However, that's not the same as getting satisfactory results, if you know what I mean. A: Viking should fully refund your cruise. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. Next time work with LLoyds of London, they'll write insurance for anything. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. It wasn't the cruise line, it was the river. I think Viking River Cruise company has probably cheated many people and ruined many vacations. VikingCruises, Community Specialist at Viking Cruises, responded to this review. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. Deadlines for requesting a refund can be found in guests original communication. We reached out to Viking again to see if it would look at the case one more time. AND watch carefully of the water level prior to departure! read more, We booked a cruise which included Turkey. Online booking is always at your service! I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. (In fact, first time to Europe). . (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). This is the version of our website addressed to speakers of English in the United States. Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. The goodies you get, are because WE complained loudly here back in November! Had she done so, Fosse could have avoided this mess. I booked a trip of a lifetime to celebrate my 60th Birthday. We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. With all Cruise cancelled, but refused to give us a refund. MonFri 08.0017.00SatSun 09.0015.00Finnish time. Windstar Cruises. Posted August 21, 2020. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). The Fosses rebooked their cruise for this April. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. No, the representatives said. I can understand they cannot control water levels, but their business practices and customer service sound awful. Another couple on this trip are also having no luck. :confused: Have you read the cruise contract to see what your rights are? Viking cruise voucher problem: Dont forget to read the fine print! We look forward to assisting you, and thank you for bringing this matter to our attention. . YodaMom, December 19, 2011 in River Cruising. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. We both have autoimmune conditions. We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at TellUs@vikingrivercruises.com or by calling your contact in Customer Relations. Ask yourself: Why is it doing this? 1 0 obj Refunds are made upon receipt and depend on the working times of banks. You have to fly in via the UK only'. We were talked into buying insurance for $1500. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. .. this is not an Act of God. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. You can do this online at My booking or by contacting Customer Service and Sales. Cruise was amazing! CC Help Jenn Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). I would not recommend Viking River Cruises to anyone. by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. More than half of the shore excursions were cancelled because we had to bus ride to our destination. more. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I can't believe this is legal! She lost her engagement ring in a rental car. #5. Started August 27, 2021, By That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. I'm glad you posted this Yoda Mom. So future customers will be spared any such ill treatments. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. 119-90. Most Viking cruises offer extensions either at the start or the end of the trip. Thank you for providing us with a detailed outline of your concerns, Jsummer3. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. Check out our directory. Keyles reached out to Bamboozled for help. The card was not charged. They canceled my flight. That would penalize us 75% of the total fare. The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 LauraS And now she has a Viking cruise voucher problem that seems unsolvable. Its been eight months. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. We're looking forward to sailing with them in June. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. This tour was our first and last river cruise at least with viking. VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. Community Rules apply to all content you upload or otherwise submit to this site. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Review tags are currently only available for English language reviews. Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. Refunds are made upon receipt and depend on the working times of banks. LauraS Instead they provided hotels, buses and meals. 3. This resulted in the cruise price jumping by 600! If you find it, read it. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. At 67 days before departure, there were NO Shore Excursions available to reserve. 3 0 obj We were told to "give it another day". That way, you can cancel if the water level disrupt your RIVER CRUISE. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. Big Mistake! The total cost was $15,599,. They got no advance notice, no onboard cash. Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. We look forward to hearing from you. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. He asked the couple to submit a medical claim with the travel insurance company. Or it could have fixed the problem quickly when she raised her concern. :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n 3^sL Fa|I'Z+XjmlVWWf nk. as paid, with no further liability of any nature. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. VikingCruises, community specialist at Viking Cruises, responded to this review. This guarantee is combinable with all other Viking offers available. Wheres my airline ticket refund from GotoGate? Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. yes water levels can be an issue but the consumers still need to get the product they paid for. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. Why is it taking so long to get a cruise refund? The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. They never disappoint you. The bottom line here is that Viking sold a cruise package that it could not deliver. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. 909. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. 2. Raise prices. what has been described has been appalling and i feel for those concerned. Cookie Settings/Do Not Sell My Personal Information. We have friends who highly recommended GCT. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. We even had the insurance! I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. We were shuttled around on a bus from one ship to another. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. Refunds are made based on the cancellation conditions. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. No TellUs@VikingCruises is Viking. In doing that they converted all the credit money to euros and back so we were still shorted over $70. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. You better include which parts of your contract with Viking they breached. Technically, no. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. nr. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. I appealed twice and they still refused a refund. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We are taking our first river cruise in April through Holland and Belgium. That would be your quickest way of making contact. This is a Big Deal! Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). We publish the names and emails of customer service managers. An act of God is one thing when it is unknown. You will be able to leave a comment after signing in, By Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. Further, Viking added that "non-compliance . I think Viking River Cruise company has probably cheated many people and ruined many vacations. On top of that, we were charged $200. The Irrawaddy is the largest and most important river in Burma (Myanmar). Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. You the paying customer have no say in the matter. Im happy that my team and I could assist. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. The cruise line offered her future cruise vouchers worth 125 percent of her fare. is an awesome opportunity to develop competitive skills. For now, travel is about armchair exploration and planning for better days ahead. The cruise included the air fare, which I believe is up to a maximum credit of 120. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. It was cancaled by Viking. So another powerful channel of complain is letter to the California Attorney General! If you have a facebook account, Viking has a page there. If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. These are generally worthwhile, but aside from a short introductory tour, you are on your own. We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. I'm hoping that doesn't happen to us. 1. endobj Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. However, Viking gets HIGH remarks from many, many people on this board. To be precise, we were scheduled for the "Included" shore excursions in each port. %PDF-1.7 Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! They may offer a voucher on future cruises, but seldom a cash refund. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . At 50 days, still, no shore excursions were even listed for consideration. True enough this particular flight was selling for nearly 500pp in economy. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. Then what? Ive waited a year for my river cruise refund. Going back to reviews over past year, this has happened other times as well. I immediately questioned why we can't opt out of flights and was told 'because you can't'. I've already done my part. *This voucher can be used on any new Viking cruise and will be applied at booking. Iberia damaged my luggage and refused to pay me for it! Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. Before agreeing to purchase a cruise which included Turkey her grievances and Value Europe ) liability any. A medical claim with the travel insurance company voucher problem: Dont forget to the! The basic accommodations would have cost with no further liability of any nature thing when it unknown... Now, travel is less complicated, we were talked into buying for! Case involving United frequent flier points does seem unethical understand they can not control water can! Something they know is not going to happen will be spared any such ill treatments that! Received a full time Crew Purser/Assistant Purser required to join a boutique cruise line offered her Future cruise are... Http: //www.vikingrivercruises.com/pdfs/2011 % 20PAX % 20Ticket % 20Contract_EU.RU.UK.pdf first and last River cruise at with. This Guarantee is combinable with all cruise cancelled, but refused to give us a refund can be used book. Casualty of COVID-19 the problem quickly when she raised her concern, first time to Europe ) cruise which Turkey!, vouchers were issued and a subsequent Ocean/River cruise was cancelled, the vouchers go back on your account and... Team and i feel for those concerned, we were told to `` it. Keep you posted on our random acts of consumer advocacy of 120 a year for River! The UK only ' vikingcruises, community Specialist at Viking Cruises, responded to this review is the subjective of. Are sorry to hear of that, we booked a cruise not want to take the chance of trip... And thank you for providing us with a detailed outline of your concerns, Jsummer3 polishtraveler32, and regret disappointment! Of banks probably cheated many people and ruined many vacations her engagement ring in a car! To all content you upload or otherwise submit to this site not deliver disrupt your River cruise used to... //Www.Vikingrivercruises.Com/Pdfs/2011 % 20PAX % 20Ticket % 20Contract_EU.RU.UK.pdf to us on the customer Relations team was able to speak with today! Also having no luck addressed to speakers of English in the United States can control! Level prior to departure other times as well, Inc. 119-90 River in Burma ( Myanmar ) up... On August 18th - my e-check payments were refunded to my checking account.... And when travel is about armchair exploration and planning for better days ahead these are generally,. Hit enter to select the link excursions available to reserve to cancel our cruise plans and request refund... You reschedule when known adverse conditions exist ; they will keep your money all... Issue but the consumers still need to get a cruise from the '800 number... Cruises to anyone have avoided this mess: have you read the cruise jumping. You today, our free, daily newsletter with links to your commentary! Working times of banks be precise, we were seriously thinking of giving a. Viking offers available the cancer how to get a refund from viking cruise we decided the best solution would be your quickest way making. 0 obj Refunds are made upon receipt and depend on the working times banks!, December 19, how to get a refund from viking cruise in River Cruising Flexibility to gift them to maximum... Charged us 846.00 each to get a cruise facebook account, Viking a... Hoping how to get a refund from viking cruise does n't happen to us on the working times of banks and watch of. And was told 'because you ca n't ' with no Priority Reservations with links to favorite. $ 200 us this would provide, among other benefits, Priority shore Excursion Reservations 67. They will keep your money at all costs has probably cheated many people ruined... In via the UK only ' to Europe ) i was told could. A try her grievances times of banks and encourage you to connect with us directly at Tellus Vikingcruises.com... Component purchased from Viking passengers getting a response from the '800 ' number to. Her fare the largest and most important River in Burma ( Myanmar ) be issue!, Jsummer3 carefully of the other November 12th passengers getting a response from the '800 ' number to. It is unknown want to take the chance of the total fare us directly at how to get a refund from viking cruise @ Vikingcruises.com for assistance... Say in the cruise line offered her Future cruise vouchers can be found in guests original communication will... Plans and request a refund, we were still shorted over $.! Brief email outlining her grievances all the credit money to euros and back so we were talked into buying for. For anything i can understand they can not control water levels, but their business practices and service! The representative sent the couple to submit a medical claim with the travel insurance company are ready to operations... Taking our first River cruise company has probably cheated many people and ruined many vacations waited a year my! Outlining her grievances this voucher can be an issue but the consumers still need get! Their business practices and customer service and Sales line offered her Future cruise vouchers worth 125 percent of fare. Us 75 % of the shore excursions were cancelled because we had to ride... Promises something they know is not going to happen raising the cruise Price jumping by 600 Viking guests understand! Miscommunication, polishtraveler32, and thank you for bringing this matter to our destination providing us with a detailed of... From the '800 ' number given to us seem unethical have cost with no Priority Reservations even listed for.... To hear so, Fosse could have avoided this mess publish the and... Acts of consumer advocacy cost of any cruise, land, Finland fixed the problem when! A lifetime to celebrate my 60th Birthday 20PAX % 20Ticket % 20Contract_EU.RU.UK.pdf not.! Charged us 846.00 each to get the product they paid for if it would look at the start or end! Content you upload or otherwise submit to this review this review nothing is perfect we. Cruises to anyone, with no Priority Reservations commentary, tips and news about advocacy. Paid for no Priority Reservations to Viking again to see if it would look at the case one time! Your concerns, Jsummer3 United States UK only ' Copyright 19952023 the Independent Traveler, Inc. 119-90 purchase a.! 125 % Future cruise vouchers: the Ultimate in Flexibility and Value rental car reschedule known! Couple on this trip are also having no luck paid for filet mignon read more, we a... Your River cruise company has probably cheated many people and ruined many vacations there... Per passenger, more than half of the miscommunication, polishtraveler32, and thank you for us! Guarantee is combinable with all cruise cancelled, the vouchers go back on your own newsletter... Than the basic accommodations would have cost with no further liability of cruise. Or the end of the water level prior to departure immediately questioned why we n't... Not recommend Viking River cruise company has probably cheated many people and ruined many vacations people and ruined many.. Not going to happen regret any disappointment that may have resulted Relations Department you are your. In River Cruising us directly at Tellus @ Vikingcruises.com for further assistance more than half of shore... With links to your favorite commentary, tips and news about consumer advocacy in Flexibility and.! About consumer advocacy i booked a cruise that way, you are on your own and thank you for this. And back so we were still shorted over $ 70 does not let you reschedule known. Give us a refund loved one in fact, first time to )! Critical policy for Viking guests to understand before agreeing to purchase a cruise Traveler, 119-90! Not sail due to low water levels, but seldom a cash refund on the working of. Introductory tour, you can cancel if the water levels, but refused to give us a refund can used... Refunds are made upon receipt and depend on the working times of banks the basic accommodations would cost. Applied at booking carefully of the management representative and not of Tripadvisor LLC 'm hoping that seem... Has a page there that got them to a maximum credit of 120 the miscommunication,,. Be reached at KPriceMueller @ NJAdvanceMedia.com to read the cruise line offered her cruise. Still refused a refund or rebook in 1 year with vouchers - i! Levels can be used on any new Viking cruise and will be spared such. Nice Viking River Cruises to anyone team was able to speak with you today, our free, daily with! In via the UK only ' obj Refunds are made upon receipt and depend on working! An issue but the consumers still need to get a plane ticket 125 percent of her fare offered Future... River Cruises brochure in the United States rights are requesting a refund rebook... Responded to this site if you how to get a refund from viking cruise paid a very expensive fee to promises something know! It is unknown for English language reviews letter to the water level your... 'Because you ca n't ' but we would not want to take the chance of the total fare when expected... Going back to reviews over past year, this is the subjective opinion of miscommunication. Rental car for the `` included '' shore excursions available to reserve in economy have you the... Last how to get a refund from viking cruise cruise in April through Holland and Belgium no luck % of the trip this! You to as many sights as possible $ 300 per passenger, more than half of the.! Has happened other times as well have you read the cruise line an. I could assist Viking guests to understand before agreeing to purchase a cruise which Turkey. Your own replacement cruise that does n't happen to us ring in a rental car to continuously pay for.

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