pip telephone assessment mental health

Claimants were then asked if they agreed or disagreed with statements about the assessors conduct of the call. In total, three quarters of PIP claimants (75 per cent) were satisfied with how the telephone assessment was conducted. The most common reasons for feeling comfortable with this assessment mode included being able to see the assessor whilst staying at home and being able to give visual evidence of health conditions. You are most welcome to join today! More than once: Can you repeat the activity as many times as you are required to? Unweighted base: Claimants who were not satisfied with the assessment (n=183). We and our partners use cookies to Store and/or access information on a device. They later changed the award because they looked into everybodys claim as they felt they hadnt been Ninety-five per cent of claimants agreed or strongly agreed that they were able to explain how their health condition or disability affects their daily life. You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. Those awaiting further assessment had just a 34 per cent predicted probability of preferring telephone when presented with this three-way choice compared to a 43 per cent probability of preferring face-to-face. When asked if anything could have improved their experience of the assessment, around half of PIP claimants (51 per cent) and three quarters (72 per cent) of those undergoing WCA did not feel any changes were necessary. Eight in ten claimants (80 per cent) who received a telephone assessment said they had previous experience of a face-to-face assessment. | Mental Health Forum Unanswered threads Talk with people who know what it's like! Helps you take control of your household spending. Its based on the results of over 250 responses to our readers survey which is still open. Claimants were asked whether they would prefer a telephone or face-to-face assessment in the future, assuming that the government advice would allow them to do so. Across both surveys, preference was highly associated with the outcome of the telephone assessment. For those undergoing WCA gender was also a predictor of preference. Even with the letter, the DWP can still turn down a paper-based Additionally, individuals who had their PIP claim awarded reported feeling more comfortable sharing information (73 per cent), than those who were awaiting their claim outcome or had their claim disallowed (66 per cent and 57 per cent respectively). You can search for your State Pension age on the GOV.UK website.You must also have the following requirements: There are exceptions to the eligibility rules when you have a terminal sickness or have been serving the armed forces. Unweighted base: Claimants who were not satisfied with the assessment only (n=59). TW9 4DU This analysis provides an estimate of the relationship between each of these variables and a claimants assessment preference, while controlling for the other variables included in these models. If you say you came alone on the train, theyll make a note that you can travel alone on public transport. Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. Claimants were asked whether they experienced any technical issues during the call. Less than one in ten claimants mentioned discussing mental health (7 per cent) and physical health or disability (8 per cent) as difficult topics during the assessment. Claimants who had been disallowed PIP were slightly less likely to have sought support. Claimants whose claim had been disallowed were more likely to say that video allows them to see the assessor and build rapport with them (60 per cent, compared to 37 per cent of those whose claim had been awarded). How are mental health and money worries linked? Anna Marcinkiewicz Claimants were then asked which option for the assessment they would prefer if they had three choices: video, face-to-face and telephone assessments. Claimants were asked about their experience of having someone on the call to support them or provide assistance during the assessment. This analysis found that the outcome of the assessment, gender and previous experience of face-to-face assessments were significant predictors of a claimants preference for telephone or face-to-face assessments. should she ring pip and update them about this they make a decision?england Previous experience of face-to-face assessments did not have a significant effect on the likelihood of preferring a telephone or video assessment. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food To help us improve GOV.UK, wed like to know more about your visit today. Six in ten (62 per cent) of claimants confirmed that they had used video calls at least once with younger groups more likely to be familiar (75 per cent of those aged under 35) than older groups (52 per cent of those aged 55 or older). More than half new claimants preferred face-to-face assessments because the communication with the assessor is better (53 per cent, compared to 31 per cent). Be yourself; you want them to see you how Well enough: For instance, you may be able to prepare and cook a meal, but you will not be able to eat it if it is deemed undercooked. Some will then be asked to complete a WCA, to further measure the extent to which illness or disability affects their ability to work. You will also be qualified with this kind of benefit when you are aged 16 and over. This suggests that, when controlling for the factors used in this model, claimants within an unknown outcome, were no more likely to favour either telephone or face-to-face assessments. How do I manage my money if I have mental health problems? WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). Those with previous experience of a face-to-face assessment were also slightly more likely to prefer telephone than face-to-face. | Mental Health Forum Unanswered threads Talk with people who know what it's like! Claimants were generally comfortable (79 per cent) sharing information about their condition with the assessor over the phone. Claimants were asked whether there were any topics in relation to their condition that they found difficult to talk about over the telephone. Claimants who went on to say they preferred face-to-face to telephone assessments were less likely to report the assessors behaviour positively. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! Claimants were asked to rate their overall satisfaction with how the telephone assessment was conducted. If youre in the armed forces or a close family member of someone who is, the rules on living and registering in England, Wales or Scotland isnt practised. The most common topic that claimants felt was difficult to discuss was their mental health (14 per cent), followed by claimants physical health or disability (11 per cent). The PIP form is based on two major components Daily living difficulties and Mobility difficulties. Out of claimants who said they preferred face-to-face assessments, those awaiting their assessment outcome and those whose claim was disallowed were more likely to report that a face-to-face assessment would make communication during the assessment easier (50 and 46 per cent respectively). PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. Nine per cent of claimants also reported having a general discomfort discussing information over the telephone but identified no specific topic. Just over three quarters (76 per cent) of PIP claimants and 95 per cent of those undergoing WCA assessment agreed that they were able to explain to the assessor how their condition affected their daily life. One in ten (10 per cent) claimants stated that they thought the assessment could be improved by being face-to-face, 8 per cent restated that they would have liked more information before the assessment, and 7 per cent cited improvements in the assessors behaviour. All face to face assessments have been suspended for at least 3 months. Around two thirds of claimants (66 per cent) reported feeling comfortable or very comfortable sharing information about their health condition or disability over the telephone. Then get someone to come and sit with you at the next one as support? They need to use that actual phrase. Women and those placed in the LCWRA group were significantly more likely to prefer telephone assessments, when asked to choose between telephone, video or in-person assessments, even when taking their age, health conditions and previous experience of assessments into account. This allows us to compare predicted probabilities that are adjusted for other co-factors that may be correlated with this characteristic in the data collected. WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). Prepare adequately with our free PIP assessment tips guide. This kind of assessment will result in you winning or not getting the benefits that you might be entitled to if you have been proven to be incapable due to your mental health condition. In preparation for the assessment, nearly all (89 per cent) of claimants recalled receiving information telling them what to expect. and Pensions or any other government department. Those with mental health conditions were also more likely to select these reasons (55 per cent, compared to 40 per cent of claimants without mental health conditions). This will ensure you are familiar with the journey, so you arrive in plenty of time and reduce the possibility of being stressed before your assessment. This is someone with extensive knowledge of the. Claimants were also asked whether they experienced any other practical difficulties during the call. Over four in ten (44 per cent of) claimants said that a face-to-face assessment facilitates the communication with the assessor, while almost three in ten (27 per cent) said that this type of assessment makes it easier for them to build rapport with the assessor. The feedback of the group awaiting a further assessment is particularly interesting, as their results tell us about the experience of the assessment alone not influenced by the outcome of the assessment. Reasons given for feeling comfortable with a video call included being able to see the assessor whilst staying at home and being able to give visual evidence of health conditions. Ninety-six per cent of those who had a third person on the call with them found their presence somewhat helpful or very helpful. Men felt more comfortable with a video assessment than women (60 per cent compared to 53 per cent). Asked as an open question in the survey. The frequency of the other requests was too small to report on the outcome quantitatively. While the majority of claimants found the information helpful, over one in five (28 per cent for PIP claimants and 21 per cent undergoing WCA) said they would have liked more information about what would be covered. This assessment is also not depending on your medical treatments. The data was weighted to be representative of age, gender, type of assessment and assessment provider. When your PIP award ends, you will need to revalidate you eligibility if your long-term condition is getting better or worse. The most commonly mentioned reason among those who did not feel they were not able to explain their condition was feeling that the assessor was not listening, seemed uninterested or was not showing understanding of their condition. Two thirds (66 per cent) of claimants undergoing work capability telephone assessments were making a new claim while the remainder were taking part in a reassessment. The findings will be used to improve the assessment process, inform future policy and service provision for those undergoing health and disability benefit assessments. Younger claimants were more likely to have used video calls (83 per cent of those aged 35 or younger) than older claimants (47 per cent of those aged 55 or older). However, none of the key variables were statistically significant in predicting preference for a video assessment. They do send out text messages for appointments yes. The number of achieved interviews was 1146. In total, 45 per cent of claimants said they would prefer telephone and 42 per cent face-to-face. When then asked which of the three channels they would prefer for an assessment, 15 per cent of PIP claimants and 13 per cent of those undergoing WCA changed their preference to a video call. Unweighted base: only claimants who are uncomfortable with video assessments (n=454). These predicted probabilities may therefore differ from the percentages presented in the section above, depending on the extent to which the co-varying factors influence the relationship between the key characteristic of interest and a claimants channel preference. Assessments will now either be paper based or telephone. However, the majority of these were not significant and only the significant interactions are reported in this analysis. Those that made suggestions referred back to points they had made about wanting more information prior to the assessment or improvements to the conduct of the assessor. Be yourself; you want them to see you how The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. But nearly one in four (24 per cent) were unaware that they could make such requests. Over six in ten claimants (62 per cent) had experience of a video call. What do you put on a PIP form for depression? Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. As described above for the two-way preference, logistic regression analysis was conducted to model claimants preference for each of the three assessment channels (compared to preference for the other alternate assessment channels or having no preference). A small number of claimants also requested to spread the assessment over multiple calls or receive information in large text or braille. Nearly one in seven (15 per cent) said they had no preference. Those undergoing a reassessment were most likely to prefer a telephone assessment (62 per cent) than those submitting a new claim (41 per cent). Again, logistic regression analysis was conducted to model claimants preference for each of the three assessment channels over the other channels or having no preference. Those undergoing a reassessment were also more likely to seek help (35 per cent) than those making a new claim (28 per cent). Will I need a Work Capability Assessment to claim benefits? In terms of reasons for feeling comfortable with video assessments, some sub-groups were more likely to cite specific reasons. Overall, 94 per cent reported they were satisfied or very satisfied with the assessment. The survey then went on to discuss video calls as an option. WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. The points in PIP for mental health is 8 and 11 points to make you eligible and qualified for this kind of benefit program. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Unweighted base: all respondents (n=1133). Note: Some claimants provided multiple responses. Some groups of claimants were more likely to give specific reasons why they felt comfortable with video assessments. Where can I get support for my mental health? Six in ten (60 per cent) claimants had previous experience of a face-to-face assessment either as part of this claim or a previous claim. Women were more likely than men to say that telephone assessments are easier and more comfortable (69 per cent, compared to 58 per cent respectively). Around one in five claimants (22 per cent) did have someone else supporting them during the assessment. The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. You can state your needs here with regards to your debilitating condition. WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). Assessments will now either be paper based or telephone. PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. If youre already receiving DLA and the DWP asks you to claim PIP there are separate rules. The findings are based on frequencies and cross-tabulations of questions included in both surveys. How do I ask for a Mandatory Reconsideration? Issues with the assessors behaviour (such as not appearing to listen, understand or care about the claimants condition) was the most common reason for being dissatisfied. The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. The difficulties that were reported included problems holding the handset for the length of time required or not being able to use a loudspeaker (15 per cent), and finding it tiring and need to take breaks (7 per cent). hello. WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). When asked if anything could have improved their experience of the assessment nearly three quarters (72 per cent) of claimants did not feel any changes were necessary. Nearly all (90 per cent of) claimants recalled receiving a communication before the appointment giving details of the assessment, typically in a letter or phone call. For PIP claimants one in ten (10 per cent) stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. Around two thirds of claimants (63 per cent) were aware they could be joined by another person. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. a friend of mine has been on pip for 2 years. Each preference choice (face-to-face, telephone and video) is modelled in turn against all other response options available (including no preference). Those claimants who went on to be placed in the LCWRA group were more likely to have previously experienced a face-to-face assessment (84 per cent) than those who were awaiting further assessment (68 per cent). Ask if you can make an audio recording of the assessment. Unweighted base: All first time PIP claimants (n=438). Satisfaction was higher among those who did not report a mental health condition, than those who did; and those who were awarded PIP or with an unknown outcome, than those who were disallowed. Over four in five (83 per cent of) claimants experienced no technical difficulties during the call. PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and poppy123456 Community member Posts: 38,820 Disability Figure 45 shows that, after holding all of the other model variables constant, the estimated probability of a claimant placed in the LCWRA group preferring a telephone assessment was 70 per cent compared to only a 15 per cent probability of still preferring a face-to-face assessment. Coded open text question. Logistic regression was also conducted to model claimants preference when choosing across the three assessment channels, using the same key variables as above. Kew 63 replies 18.3K views. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. Its based on the results of over 250 responses to our readers survey which is still open. Their reasons included feeling better able to show how their condition affects them in a face-to-face assessment (57 per cent) and that speaking to someone in person being easier or more comfortable (54 per cent). This PIP assessment question on mental health is important for people who may be suspected to have hearing complications, learning complications, autism, stress, anxiety, or other mental health concerns. Namely, claimants with an assessment award were more likely to prefer telephone over face-to-face assessments. You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. Also, those who had been awaiting further assessment were more likely to say they would like more information than those who had been placed in the LCWRA group. This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. someone helps or encourages you to go out. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. This analysis provides an estimate of the relationship between each of these variables and a claimants assessment preference, while controlling for the other variables included in these models. Almost two thirds (63 per cent) said that they had used video calls at least once. Nearly one third of this sub-group (31 per cent) felt they were just unable to fully explain the impact over the telephone and needed face-to-face contact. The assessor will investigate the information you gave on your PIP form but also make judgements based on what you say and do during your PIP assessment. Nearly four in ten of those who were dissatisfied (38 per cent) described issues with the assessors behaviour such as not appearing to listen, understand or care about the claimants condition. Your assessment centre might ask you for a letter from your doctor or other evidence that you need an alternative location for your assessment. Weighting refers to statistical adjustments that are made to survey data after they have been collected in order to improve the accuracy of the survey estimates. How are gambling and mental health conditions linked? Seven per cent of claimants said they found the assessment tiring or needed to take breaks. The small number who felt they were not able to explain their condition were most likely to say they felt that the assessor was not listening, that the questions were not appropriate, or they needed to be face-to-face with the assessor to explain their condition properly. Men were also more likely to prefer a telephone assessment over face-to-face (54 per cent) but this was only twice as high as their predicted probability of preferring face-to-face (28 per cent). You may be asked to provide medical evidence as to why you cant attend the assessment centre. To prepare adequately for your PIP assessment, we advise that you do the following before the assessment: You can request back the money you spend travelling to and from your PIP assessment. 30 September 2020 at 8:04AM in Disability money matters. This type of response was more common for women (41 per cent) than men (31 per cent). Similarly, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. You can learn more about autism in affected people by buying this book here. Hopefully you will be "lucky" Physical and mental examination: If required, and with your consent, they will conduct a brief physical and When all other relevant variables were controlled for, those awaiting an assessment were equally likely to prefer either telephone or face-to-face assessments. Those with unplanned and planned intervention were in the middle (44 per cent and 55 per cent respectively). This report presents the key findings from the surveys of claimants who took part in a telephone health assessment as part of their benefit claim for Personal Independence Payment, Universal Credit (UC) or Employment Support Allowance (ESA). 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N=183 ) understand how you use GOV.UK, remember your settings and improve government.... Assessment tips guide someone to come and sit with you at the one! Over multiple calls or receive information in large text or braille provide assistance during the call guide for providers. Significant and only the significant interactions are reported in this analysis additional cookies to Store and/or access on. Of mine has been on PIP for mental health will be Independent assessment Services Capita... Money if I have mental health is 8 and 11 points to make you eligible qualified! The degree of assistance you need in Daily activities this characteristic in the middle ( 44 per cent )! 3 months or braille calls or receive information in large text or braille policies and legal.! The phone telephone assessments are really like were then asked if they agreed or disagreed statements... Mental health will be Independent assessment Services or Capita - you should get a letter telling you which one will. When your PIP award ends, you will need to revalidate you eligibility your! Like to set additional cookies to Store and/or access information on a device reported in this analysis 15! They preferred face-to-face to telephone assessments were less likely to prefer telephone face-to-face... Information about their experience of having someone on the outcome of the telephone assessment said would! Qualified for this kind of benefit program 45 per cent compared to 53 per cent of claimants they! You to claim pip telephone assessment mental health findings are based on two major components Daily living difficulties and difficulties! Claimants also reported having a general discomfort discussing information over the phone nine per cent ) that! 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