virgin voyages cancellation policy covid
Find out how here. A Guest found smoking anything, to include vapes, in their room (including balcony) or other non-designated areas onboard, agree to a $500 fee to be added to their onboard account, and may be disembarked from the Voyage, which may be at a port of call. Those who have answered yes to any of the questions will be sent to a secondary screening in the event that they may have been exposed or potentially infected. Voyages booked after March 31, 2022, are governed by the line's standard cancellation policy. A comprehensive collection of information youll need before setting out for sundrenched beach days and moonlit nights at sea. -- please see the links below. a Sailor has answered Yes to any question) Sailors will be asked, on arrival at the terminal, to meet with the Virgin Voyages medical care crew for an evaluation prior to boarding, The medical care team will decide, based on this evaluation, if a Sailor is fit to travel or not, If deemed not fit to travel, those particular Sailors will be denied boarding, We do not require travel insurance to sail, but strongly advise Sailors to purchase private travel insurance and make sure that it covers you for COVID-related expenses, At a minimum, you should have coverage for the cost of cancellation by yourself and the cost of medical treatment and assistance, including repatriation, or in the event of an accident or illness, It is your responsibility to make sure that the insurance you purchase is suitable for your particular needs, and to purchase additional or alternative insurance if required, Please read your policy details carefully and bring your policy with you, If you choose to travel without adequate insurance, we may not be liable for any losses suffered by Sailors with respect to what insurance covers, Self-isolating as a result of COVID-19 symptoms, Sharing a household or support bubble with somebody who has experienced COVID-19 symptoms in the last 14 days, If youre unsure as to whether or not youre in a high-risk health group, please call, We recommend that you wear a mask when you feel it necessary, wash hands frequently, and maintain social distancing when you can, When flying on planes or using car services like Uber or Lyft, we ask that you abide by their mask-wearing protocols, a blood cancer (such as leukemia or lymphoma), a weakened immune system due to treatment (biological therapy, chemotherapy, or radiotherapy). Beyond that, it becomes non-refundable. Your travel agent or tour operator acts for you in making the arrangements for your Voyage and any related travel, lodging and tours. Below we have a comprehensive checklist of all the required documents you will need to complete and submit before you get to the port. In accordance with our industry standards and with consideration and guidance by the CDC, we are adjusting our protocols. Yes, I want to receive emails from Virgin Voyages. With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. Notwithstanding, where permitted by law, by boarding our vessel, you grant us permissionto photograph, film and/or record you by any means. Guests under The Package Travel and Linked Travel Arrangements Regulations 2018. Our pre-boarding screening policies and communications, 3. Cruisers who cancel without one of the above qualifications will be reimbursed based on the line's standard cancellation policy. While well leave the creative packing choices up to you, there are a few things we already have on board that you wont need to bring along. Dining. 8. For sailings departing through Sept. 30, 2022, travelers can cancel at least 60 days from their sailing date for reimbursement. Newsletter; Write a Review; Boards; . alcohol and specialty drinks, Via the Sailor App, Sailors will be asked to turn on Bluetooth once on board doing so allows us to access the ability to contract trace while aboard the ship, All Sailors who have been in the proximity of a positive test will be notified either on board or once back home depending upon when the positive test on board was discovered, Sailors who may have come into contact with another Sailor with a positive test while on board will be sent to their cabin and a health officer will visit, If their COVID-19 test is positive, those Sailors will be asked to quarantine in a designated cabin, The quarantine measures detailed above will then apply to the impacted Sailor(s), Our Medical Care Crew on board will coordinate with our Terminal Crew to arrange the safe disembarkation of COVID positive Sailors, so that theyll be isolated from the standard disembarkation flow/pathway of the rest of the Sailors, After identification, passengers intend to travel commercially, domestically or internationally, despite being advised of the need for continued isolation or quarantine; or, After identification as a case or close contact, Sailors are non-adherent to public health interventions and are at risk for commercial travel, despite the need for continued isolation or quarantine, Aiming to set up a post-voyage notification process through which Sailors and Crew can inform us if becoming unwell within 14 days of leaving the ship (the COVID-19 incubation period), Contacting Sailors and/or Crew who may have come in close contact with anyone who became unwell, so you can arrange any necessary follow-ups or care, In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements, Should a Sailor exhibit signs or symptoms of an illness during check-in (or during their voyage), Virgin Voyages reserves the right to test that Sailor and their traveling companion(s) for COVID-19 at the terminal (or on board), and will cover the testing fees, Regardless of vaccination status, if you exhibit symptoms during embarkation, we may test you for COVID-19. Cruisers can cancel to receive a full refund in the form of FCC to be used for a different sailing, which must depart by Dec. 31, 2022. Virgin Voyages has the right to refuse or revoke passage to anyone who, in its judgment, is in a physical or mental condition unfit for travel or who may require care beyond that which Virgin Voyages can provide. there are no other COVID-specific refund policies. All rates and information presented herein were in effect at time of printing and are subject to change with or without notice. The transportation of Guests (or Sailors as we refer to in our brand vernacular) and baggage is governed by theTicket Contract. Richard Branson-backed Virgin Voyages on Thursday unveiled a list of anti-coronavirus measures it planned to implement when cruising resumes that included "rapid and effective COVID-19 testing for all sailors and crew prior to embarking." "Sailors" is the term that Virgin Voyages uses for . From day 120 to day 46 prior to sailing, there is no refund, but you may reschedule your cruise to another sailing within one year of the original sailing date or opt for a certificate for future cruise credit. Reservations may be booked directly by travel agents or tour operators using our FirstMates.com website. The new sail date must be within a year of the originally-scheduled Voyage sailing date. You must get, and cover, all the appropriate tests and medical clearances that your home country requires prior to flying home. At any given moment there are likely to be "trouble spots" in the world in terms of crime, war or terrorist actions. There's also a required health screening to be filled . Water or soft drinks in boxes and cans are permitted in hand luggage only, Anything you want (or need) to use right away. In those cases, you will be offered either a future cruise credit equal to at least the amount you paid, a refund to your original form of payment or a combination of the two. However, the following conditions apply: Our ships have at least one physician and four nurses on board for each Voyage. We may have special offers in place, so click here or the Offer Terms and Conditions link above (both link to the same place). Related: Does MSCs latest vessel really cater to Americans? 1. You must get, and cover, all the appropriate tests and medical clearances if your home country requires you to do so prior to flying home. Per person taxes and fees will be refunded to the credit card on file. That said, we will not add a fuel surcharge should fuel prices rise. Virgin Voyages has one of the most generous refund offers on cruises cancelled by the cruise line and even when you cancel or make changes to your booking, Virgin's policies are a bit different from the norm. Below weve broken down a comprehensive checklist of all the required documents youll need to complete and submit before you get to the port. You must rebook your sailing when you cancel, and it must be for a sailing (any ship, any date) departing by March 31, 2023. Passengers are able to cancel closer to the sailing date if they or someone in their travel party tests positive for COVID-19. We are not responsible or liable for typographical errors, omissions or misprints. All money will be forfeited for cancellations two weeks or less before sailing. They are available in full below for your information and should be read, understood and accepted by you before making a booking with us. Upon arrival, all Sailors are required to fill out a health declaration (aka the health check form). Based on local regulations, masks may be required during embark and disembarkation in COVID testing sites, terminal buildings, and while on shuttle bus services. For more information, see the Cancellation Policies section on the Virgin Voyages terms and conditions page. The list of things you wont need to bring on board, 3. Click. Passengers can bring two (2) 750mL bottles of wine per cabin in carry-on bags. Cruisers who book under Regents Regent Reassurance program are able to cancel within 15 days of sailing to receive a full refund in the form of FCC to be used for a different voyage. Health and wellbeing Does MSCs latest vessel really cater to Americans? If this determination is made by Virgin Voyages as to any Guest in mid-Voyage, such Guest may be left at any port or place the vessel calls without any liability to Virgin Voyages. Although conditions on cruise ships are generally safer than on land, you might be wondering if theres a way to cancel or postpone your voyage due to COVID-19 concerns. We reserve the right, without liability whatsoever, to refuse passage, disembark, quarantine, deny service of alcohol to, restrain or confine to a cabin or any other area, any Guest whose physical or mental condition, or behavior, or the physical or mental condition or behavior of any person in the care of Guest, considered in the sole opinion of the Master and/or the doctor onboard to constitute a risk to the Guests own well-being or that of any other Guest, crew member or person, or to the safety of the vessel. Refer to your specific ticket, provided at the time of booking. Note: the date of departure means the date the arrangements you havebooked through usstart. Find the right card for you. While our ships comply with all U.S. Centers for Disease Control requirements for the prevention, response, and mitigation of communicable diseases, to include COVID-19, our vessel is equipped to provide basic medical care only. Refunds will be returned to the original form of payment, less any nonrefundable deposits or cancellation fees, which will be returned in the form of FCC to be used on a future booking. Everything you need to complete and submit before you get to the port. From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, plus a fully vaccinated and boosted Crew our top priority is creating the safest environment possible so you can focus on soaking up your vacation. Change to a new Voyage date up to 1 year after original Voyage date. You can follow her daily exploits, both at sea and on land, on Instagram or Twitter @slyjabroni. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. All assessed government or quasi-government taxes and fees are subject to change without notice at any time, and we reserve the right to add a surcharge for these taxes and fees whether you have a confirmed booking under deposit or have made a final payment. Heres a peek. Indeed, should any provision listed here be contrary to law in the United States, Canada, the United Kingdom, or Australia, the unlawful aspects of the provision shall be void as to Sailors from those respective countries. Where necessary in order to comply with applicable safety requirements, we may require a Disabled Person or Person with Reduced Mobility to be accompanied by another person who is fit and able to assist them in day to day activities. Compare the cost in points or miles to cash, and see which option is best. For your comfort and convenience, we recommend that Guests arrive at your selected arrival slot noted on your Voyage documents. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. Our biggest priority is keeping our Crew and Sailors healthy, and we want you to feel confident when you set sail with us. Passengers who do so are eligible to receive a full refund in the form of FCC. Virgin Voyages similarly reserves the right to refuse or revoke passage to anyone who has failed to notify it of their specific needs with regard to accommodation; seating or services required from it or the terminal operator; their need to bring medical equipment; their need to bring a service animal on board the ship; or of any other known disabilities that require special assistance, special services, or privileges; who in the Carriers and/or Masters opinion is unfit or unable to travel; or anyone whose condition may constitute a danger to themselves or others onboard on the grounds of safety. The contact page offers options for online chat, email message, or you may call (954) 488-2955. This site does not include all credit card companies or all available credit card offers. Anyone in those situations is eligible to receive a refund or FCC. Following the requirements of local territories, and consulting CDC guidance, we will test Sailors exhibiting symptoms while boarding and/or during their voyage when necessary. Bookings can be held for 24 hours without deposit up to 45 days prior to the sail date. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. In order to come on board, we ask that our Sailors abide by our rules in terms of what is prohibited on board. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Please visitthis linkfor more information regarding Shore Things terms & conditions. Primary immunodeficiency is caused by genetic defects that can be inherited. While our standard booking policies provide options and flexibility should plans change, from time to time we may activate a specifically branded Flexible Booking Policies offer, or other special offers, that may affect bookings, deposits, payment schedules, cancellations, and/or refunds on cancelled voyages. Related: Heres what to consider if youre thinking about booking future travel now. Virgin Voyages shall not be required to refund any portion of the fare paid by any Guest who must leave the vessel prematurely for any of the reasons set forth in this paragraph or who voluntarily disembarks or leaves the vessel for any other reason, nor shall it be responsible for lodging, medical care expenses, meals, return transportation or other expenses incurred by such Guest. Sailors who are in a group with someone who tests positive, but did not physically travel with them to the terminal, will be allowed to sail as long as they test negative for COVID at the terminal. The eased protocols take effect Sept. 18, 2022 on Valiant Lady and Sept. 21, 2022 on Scarlet Lady. Cruisers booked on Windstar voyages departing through June 30, 2022, can cancel as late as 48 hours before their scheduled embarkation day. When you arrive at the port, you and your fellow Sailors will need to bring the following items in order to board the ship: 2. Different refund policies may exist for bookings made outside the United States or Canada. All sailors (passengers) must be fully vaccinated against COVID-19 to sail with Virgin Voyages. Please head to our Sailor Appto complete the health-check form at least 24 hours before embarkation. They will receive 100% of the cruise fare paid in the form of FCC. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. For your deposit, you can request a Future Voyage Credit at this time. But you do have the option to transfer, sell, or otherwise have someone go in your place up to 48 hours before your Voyage. The line will also retain a $100 penalty fee, which is returned to guests in the form of onboard credit to be used for a future booking. Submit an insurance claim if travel protection (aka travel insurance) was purchased. Our quarantine protocol aboard our lady ships is as follows: Below weve outlined some of the financial details, and how weve got your back, in the rare case that there are COVID-19-impaced Sailors: And finally, our contact tracing protocol on board is as follows: Caring for each other extends beyond the time we sail together. Sailors will be departing, and arriving back home, from our very own, gorgeous Terminal V located at 718 N Cruise Blvd, Miami, FL 33132. Interesting things youll only find on Majestic Princess, A look inside Regents most expensive cruise ship, Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing, Heres what to consider if youre thinking about booking future travel now, First impressions of Virgin Voyages Scarlet Lady from an expert cruiser, The 5 most desirable cabin locations on any cruise ship, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, Do Not Sell or Share My Personal Information. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Virgin Voyages grants leeway to Guests to reschedule his or her Voyage up to 45 days of the originally-scheduled Virgin Voyages-arranged itinerary starts -- meaning at 45 days before your departure date, there is flexibility, but at 44 days before yoru departure date, the deal is final (except we do permit you to transfer your voyage-only to someone up to 48 hours before the voyage sail date). Entertainment. Your Ticket Contract and the Privacy Policy contain more information on the above. Cunards policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing. Ultimately, the type of refund youll receive depends on the specific policies for your cruise line, how close you are to the sailing date, whether or not youve made your final payment and whether or not you actually have COVID-19. Weve outlined a few recommendations about approaching travel to and from the ship the trains, planes, and automobiles in between. Beginning on day 45, no refunds or credits are issued, but you may change the name on the reservation until 48 hours before departure. Its time to hit the water exploring far away places, sunsets in romantic spaces, and (overpacking) suitcases. We further reserve the right to request a medical certificate affirming the stage of pregnancy, and to refuse passage if we and/or the Master are not satisfied that the Guest will be safe during the passage. Full payment, including taxes & fees, is required 120 days prior to your departure date. If you're booking at this time, you have a 7-day grace period to request a full refund on your deposit and any other payments made. Sea Terrace cabins for these voyages start from 932 for three-night voyages and . 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